FAQ

I. Products

1. What are 89sabers designed for?

We are designed specifically for lightsaber collectors. 89sabers lightsabers are widely loved by collectors for our extremely high screen accuracy.

All of our lightsabers feature full metal hilts, use the Proffieboard V3.9 soundboard, and each saber is carefully balanced in weight, offering both display and dueling experience.

2. I want the configuration files

Yes.

Please contact our customer service, we will provide the correct files based on your specific model.

II. Shipping & Logistics

1. When will my order be shipped?

In-stock items are usually shipped within 3 business days. Packages typically take 2–3 days to arrive at our freight forwarder warehouse.

If you purchase a product marked as “Available on backorder,” we usually require 7–14 business days for shipping. However, some models may take longer. Please contact our customer service for the latest updates.

2. Why is there no tracking information immediately available?

After the package is shipped, it needs to be transported to the freight forwarder warehouse first.
Once it arrives and is processed, we will upload the tracking number. This usually takes 3–5 days.

3. It has been a week and I still have not received my tracking number

If you have not received your tracking number after 7 days, please contact our customer service for order status assistance.

4. Where can I find my tracking number?

The tracking number will be updated and linked to your PayPal transaction.
You can also view shipping information in your PayPal order details.

5. How long does delivery take?

We ship via air shipping.
Standard international delivery time to the United States, Australia, Canada, and most countries is 7–14 business days.
Some countries/regions may take 10–18 business days.
Please contact customer service for more details.

III. Ordering FAQ

1. What payment methods do you accept?

We currently only accept PayPal payments.

2. Do I need to pay shipping fees?

Yes, we charge a partial shipping fee of 25 USD. The remaining cost is covered by us.

3. Can I modify my order?

Yes. Please contact us within 3 business days after placing your order. Orders can be modified before entering international shipping.

4. What currency are your prices displayed in?

Prices on our website are usually displayed in USD, but may automatically switch to your local currency depending on your browser settings.

You can distinguish the currency as follows:
For example, Luke V1 (installed with blade version) is priced at 500 USD.

5. How can I contact you?

You can email our customer support at: pang89sabers@outlook.com
Or message us on Facebook.

Our team usually replies within 2–3 business days. If you do not receive a response, please send your message again.

IV. Address & Shipping Issues

1. Do you ship to P.O. Box addresses (including APO, FPO, and DPO)?

Sorry, we are unable to ship to P.O. Box addresses, including APO, FPO, and DPO.
If your address cannot be delivered, we will contact you before shipping. Please check your email (including spam folder).

2. Do I need to pay any taxes?

Yes, you may be required to pay import taxes or VAT (if applicable).

In most cases, the logistics carrier will handle customs clearance and contact you before delivery to collect any applicable taxes. Please monitor your tracking information and pay on time to avoid delays or return shipments.

If you would like to know the tax situation in your country/region, please contact our customer service and we will be happy to assist you.

3. Do you ship to my country?

We ship to most countries worldwide.
If you are unsure whether delivery is available to your location, please contact our customer service and we will be happy to check for you.